Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned

May, 2011 | Caroline Rees

Suggested Citation: Rees, Caroline. Piloting Principles for Effective Company-Stakeholder Grievance Mechanisms: A Report of Lessons Learned. Cambridge: The Harvard Kennedy School, 2011.

This report sets out key lessons learned from a pilot project conducted in 2009-2010 to test the practical applicability of a set of principles for effective non-judicial grievance mechanisms that address complaints or disputes involving businesses and their stakeholders.

CDA collaborated with The Special Representative of the UN Secretary-General for Business and Human Rights to test effective remedy principles. This report, without the annexes, was published on 23 May 2011 by the United Nations Human Rights Council, as an addendum to the report of the Special Representative of the United Nations Secretary-General for Business and Human Rights: A/HRC/17/31/Add.1

The following reports in the document were authored by CDA’s Luc Zandvliet: Carbones del Cerrejón, Guajira Department, Colombia Pilot Project to Test Principles of Effective Grievance Mechanisms. Pages 31-40, and Sakhalin Energy Investment Corporation Sakhalin, Russia Pilot Project to Test Principles of Effective Grievance Mechanisms. Pages 54-62.

Practice Areas

Featured Projects