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Feedback to Action: Strategies to improve the use of feedback in programmatic decision-making

This report is the result of a joint CDA-International Rescue Committee research funded by the US State Department Bureau of Population, Refugees, and Migration.

This study aims to identify factors that enable feedback utilization in programmatic decision-making within humanitarian agencies. Our own experience and preliminary research suggest that beneficiary feedback, though deemed important, often gets ‘crowded out’ by other types of information during decision-making processes. This is particularly the case when staff are under time and resource constraints. Acknowledging the very human problem of feeling stressed to make decisions when there usually is more information to consider than choices and time available, we pulled on behavioral science to identify strategies and tools that can ease decision-making under such conditions. We hypothesized that if provided with tools and support to ease the process of decision-making, humanitarian agency staff will be more likely to use the feedback they have gathered.

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