Isabella Jean

Director of Collaborative Learning and Evaluation


Isabella Jean joined CDA in 2007.  Her professional expertise is in conflict-sensitivity, peacebuilding effectiveness, program design, monitoring and evaluation methods, and accountability and feedback loops.

Isabella has led collaborative learning processes and field research in Africa, Asia, Middle East and Caucasus, and co-authored Time to Listen: Hearing People on the Receiving End of Aid.  Isabella continues to lead research on feedback loops and supports CDA’s work on peacebuilding evaluation.

Internally, Isabella supports CDA’s monitoring and evaluation efforts to capture the results of our initiatives.

Prior to joining CDA, Isabella conducted policy research on conflict, coexistence, democracy and education in multi-ethnic societies.  She directed training programs and conducted evaluations of programs for at-risk youth in urban centers in the United States.

She currently teaches a graduate-level course on monitoring and evaluation of peacebuilding interventions as an adjunct faculty at Brandeis University’s Heller School.  Isabella holds an MA in Conflict and Coexistence from Brandeis University and a BA in International Relations from Bowdoin College.

Top Publications

¿Huellas en la Arena?: Acción Sin Daño en Sri Lanka

Alternative Approaches to Evaluating Peacebuilding Initiatives

CCVRI Help Desk Request and Response: Beneficiary Feedback in Fragile and Conflict Affected States (FCAS)

Cerrando el Círculo: Retroalimentación Efectiva en Contextos Humanitarios, Guía para Especialistas

Closing the Loop: Effective Feedback in Humanitarian Contexts, Practitioner Guidance

Closing the Loop: Effective Feedback in Humanitarian Contexts, Practitioner Guidance – in Arabic

Closing the Loop: Systematic Feedback Mechanisms in International Assistance Efforts

Conflict and Peacebuilding in Tajikistan

Conflict Sensitivity: Taking it to the Next Level

Do No Harm in Practice by EED Partners in Ethiopia

Fermer la Boucle: Pour un Retour d’Information Efficace dans les Contextes Humanitaires, Orientations pour les Praticiens

Footprints in the Sand? Implementation and Use of Do No Harm in Sri Lanka

Humanitarian Effectiveness Field Visit Report: Haiti, April 2014 Visit

Humanitarian Feedback Mechanisms: Research, Evidence and Guidance

Investing in Listening: International Organization for Migration’s Experience with Humanitarian Feedback Mechanisms in Sindh Province, Pakistan

Leaving No One Behind: Humanitarian Effectiveness in the Age of the Sustainable Development Goals

Lessons from the Beneficiary Feedback Pilot in Pakistan

The Cumulative Impact of Peace Work: Much Process but no Peace Israel Palestine 1993-2008

Time to Listen: A Discussion Guide

Time to Listen: Hearing People on the Receiving End of International Aid

We Are Committed To Listen To You: World Vision’s Experience with Humanitarian Feedback Mechanisms in Darfur

We are Here: IFRC’s Experiences with Communication and Feedback Channels for Affected Populations in Haiti

“Accountability is a mirror that shows not only your face, but also your back.” World Vision Ethiopia’s Accountability Learning Initiative

Thinking Evaluatively in Peacebuilding Design Implementation and Monitoring


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